Justmusic says Thank You

JustMusic: Closed from 18 March 2024

Despite various countermeasures and reorganisations, JustMusic had not been operating profitably for some time. Our core business increasingly shifted to a few online giants with far more favourable cost structures. This created price pressure that we, as a large city retailer with a full range of products and the associated personnel and operating costs, were no longer able to compete with. Unlike the online giants, we were unable to compensate for the constantly falling margins with mass sales.

The acute shortage of specialist staff had also long been evident in local music retailers, making it difficult to effectively exploit the fundamental advantages over online competitors. We were unable to influence this and other factors, including the shop closures and restrictions imposed due to the pandemic, inflation, the sharp rise in operating costs, and the low demand for luxury musical instruments in economically uncertain times.

After many years of rebuilding, internal restructuring during and after the pandemic with the associated closures of the branches in Hamburg, Munich and Dortmund, as well as the Piano Galerie in Wilmersdorf, we saw no further opportunity to reverse the negative trend.

JustMusic was not just another department stores' saying goodbye to the capital, but also a meeting place for musicians and music enthusiasts, a piece of tradition and culture. The management and all JustMusicians have done everything in their power over the past few years to ensure its continued existence. We deeply regret that we have not succeeded in doing so.

We would like to thank all our customers and friends for their loyalty and interest. We would also like to thank all current and former colleagues for their commitment and loyalty over the decades.

Important information on service and repairs:

Even after 16 March 2024, we will of course fulfil our legal obligations arising from warranty claims and justified claims under our voluntary Justmusic warranty! However, we no longer accept repairs that are outside of our warranty/guarantee obligations.

Warranty/guarantee cases that have already been posted and sent in or handed in will of course continue to be processed by our service and partner. You will be contacted after completion and will receive your instrument/product handed over or sent to you by appointment.

For all questions regarding service cases and repairs, please send us an e-mail to service@justmusic.de, stating the service case number or repair order number.

To apply for a new warranty/guarantee claim, write us an e-mail to service@justmusic.de.

In order for us to be able to process your request, the following information is mandatory:

  • A copy of the invoice for the purchased product or instrument
  • A specific description of the defect/error
  • The serial number of the product
  • Your contact details and a telephone number so that we can contact you if necessary    

We ask for your understanding that a personal complaint or delivery of repair items to our location is not possible from 18 March 2024 for logistical reasons.

For all other requests, please contact info@justmusic.de.